Grand Living at Tamaya
  • 08-Mar-2018 to 07-May-2019 (MST)
  • Administrative
  • Jacksonville, FL, USA
  • Full Time

Responsible to enhance the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement. This is to be handled in The Sterling Touch™ friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of Grand Living Management's Regional Director of Operations in accordance with Company standards, processes, procedures, practices and philosophy.

Essential Functions:

  • Participate in, lead, and oversee effective lead Start Sterling for all shifts.
  • Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
  • Embrace and model excellent hospitality skills through leading and applying The Sterling Touch™ principles in all interactions.
  • Oversee selection, training, supervising, motivating and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families.
  • Active oversight and mentoring of Department leaders, benchmarking critical details of success. Actively pursue quality improvement in resident satisfaction, employee engagement, resident care and wellbeing, dining services success, FACETS participation and Grand Living's overall engagement in the greater community at large.
  • Ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management and analysis of operational financial reports;
  • As "Director" of Marketing and Sales, oversee and lead the Sales and Marketing process required to achieve targeted occupancy and revenue;
  • Ensure community maintains unwavering compliance with all local, State and Federal regulations related to operations as an Independent, assisted living and memory care provider.
  • Ongoing pursuit and embracing of employee empowerment via recognition, respect and adherence to Grand Living Vision, Foundation and Principles.
  • Effective verbal and written communication with individuals and groups of various sizes;
  • Ability to work independently with self-discipline and self-motivation.
    Upon employment, all employees are required to fully comply with Grand Living's standards, procedures and processes, including all government and industry regulations, for the safe and efficient operation of the Community. Employees who fail to meet the Grand Living at Tamaya expectations in all areas will be subject to disciplinary action, up to and including termination of employment.

    Supportive Functions:

    In addition to performance of the essential functions, this position may be required to perform a combination of other supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Community.


    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the position, with or without reasonable accommodation, using some other combination of skills and abilities:
  • Ability to read, write and understand the English language in order to effectively communicate with staff, Residents and their families, guests, vendors and the general public.
  • Proficiency in all aspects of administration including leadership, human resources, and general business operations.
  • Special sensitivity for and knowledge of seniors' health trends, quality of life concerns and memory care related topics.
  • A broad understanding of federal and state laws regulatory compliance related to Senior Living and Assisted Living/Memory Care operations.
  • General computer skills including basic use of Office Word, Excel, PowerPoint and Outlook email.

Education: Bachelor of Arts or Bachelor of Science degree required

Experience: Minimum 8-10 years work experience required with track record of ever increasing responsibilities. Prior experience in senior living or health related field preferred. Combination of health care and hotel operations related experience ideal.

Licenses or certificates: Ability to obtain any government required license or certificate. 
This position description is not intended to detail every aspect of your position or list every task you may perform. It is provided as a general overview of the duties and responsibilities and skills required to perform successfully in this position.

Grand Living at Tamaya
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